A team of senior independent designers, developers and consultants, focused on user-centred business processes, information structuring and design.
Defining and specifying (processes, tools, rules), guidelines, templates, project management, handover and training, maintenance, support
Communications strategy, brand and market positioning, design process in business, design management, technical strategy, requirements analysis, integration
User experience and testing, accessibility and technical compliance, audits and evaluations
Information design, graphic design, interface design, information architecture, corporate identity and brand development
Simplification, plain language, copywriting, editorial, proposals and technical documentation
Database design, content management, website strategy, structuring, build (working with IT teams), business analysis
Presentations, pitches, analysis and tracking, CRM, campaign design
Plain language, information design and the design process in business
We create clear communications that work in the most appropriate media for your message, and deliver measurable business benefits. Do any of these ring a bell...?
We need to design a brochure for our new service…
We want a web site, but we're not sure how to go about it…
Analysis and specification
The developers are unclear about what they're building and they're starting to 'interpret' the requirements…
Customers can't get the information they need easily and are calling us / complaining / leaving…
We seem to have an amazing number of letters, forms and communications - surely we don't need them all?
This presentation is important. I really believe we're the right supplier for them and I need to convince them of that…
Project management and troubleshooting
We've spent an awfully long time on this project. We haven't really delivered very much and time is running out…
We have trouble generating new ideas. We need a fresh perspective here or we have loads of ideas, but we find it difficult to structure them or it's hard to explain what we do to investors / customers…
...if so, we have the experience to make a difference for your organisation
We set up tailored teams for projects, drawing on the skills of specialists, including:
Information, brand and web designers.
Design process in business.
Information architects and business analysts.
Database and systems developers.
Back-end development, technical and open-source consultants.
Web and mobile developers.
Ethnographic research and usability testers.
Simplified communications specialists.
Analysts and researchers specialising in strategy.
Business processes and systems integration.
We design communication solutions for clients across all industries.
From manufacturing through to entertainment, from finance to education.
Our team members have worked for and with teams from:
Euro RSCG Circle
Ravensbourne College of Design and Communication
BBC Music and Arts
BBC Radio 4
London Philharmonic Orchestra
Alliance and Leicester
Association of British Insurers
Financial Services Authority
Reuters Global Systems
Reuters Finance and Administration
Zurich Financial Services
Land Registers of Northern Ireland
Department of Health
UK Hydrographic Office
Talk to Frank
London Health Education Authority
London Philharmonic Choir
Lunar Mission One
Metropolitan Housing Trust
OnStar (Europe) Ltd
Must Go Tours
of British Insurers
Bank for Reconstruction and
of Northern Ireland
Health Education Authority
College of Design
Finance and Administration
|Zurich Financial Services|
Whether you already know exactly what you want or your requirements are less clearly defined, we can help.
We work with large and small organisations, in many sectors such as finance, telecommunications, automotive, education and government. We can manage and implement projects completely, but we're also used to working in collaboration with other agencies or 'filling a gap' in an internal team. We've been involved throughout projects and been called in for very specific tasks at particular stages.
We work the way that suits the way you work. We don't have the hidebound procedures of many traditional agencies. We're independent consultants so you deal directly with senior people without having to run the account management gauntlet…
If you're new to design management, we can do that for you. Or, if you already have highly experienced people, even better - we're happy to work with your project managers. We're also used to acting as translators and mediators where communication within a project team is a problem. Maybe your marketing and IT or operations people are talking different languages? We can advise you on setting up an internal team and make sure they can take over after the project ends. Or you may prefer us to manage your site or other systems in the longer term.
As information designers, we have an unusual mixture of big picture and detailed thinking. Our role is championing the user or customer to make sure you're meeting their needs. This is vital at the start of a project to clarify your aims and helps to keep focus throughout.
It can also be exactly what you need if a project has gone off course…
We explain everything as we go, we produce proposals, requirements and plans at every stage. You'll always know what progress has been made and what's being delivered (i.e. what you're paying for).
we're quick on the uptake and quick to learn about what's important for your particular business. We deliver on time and on budget.
We work hard, to tight deadlines if necessary.